Recently I have been facing the dilemma of whether university life is right for me. Four and a half years in I don't know whether I want to continue on to finish this degree that I am working towards. But being in the customer service industry has answered that question for me time and time again.
As a waitress you get a lot of questions about the ETA of meals, and that's fair enough. The thing I've noticed happening a lot though is a conversation that goes a little something like this.
Waitress: "Hi, sorry about the wait on the food tonight. It's not too much farther away."
Customer: "Is there a slower chef on today? Or less people working? I've been waiting forever."
Waitress: "No, we've just had a lot of people ordering at a similar time so they're working through the orders as quickly as possible. Again, I'm sorry for your wait."
Customer: "Oh you don't need to apologise. It's not your fault. But I just don't understand why it's taking so long."
I find myself in this position every now and then and the bit that really trips me up is the fact that they have acknowledged that it's not my fault and they know I can do anything to change it, but no sooner have they said that than they start the same complaint again as if there will be a different outcome.
Another one that gets me is when you have your hands full bringing out a number of meals for a table and you put them down and a customer says "We're meant to have (such and such meal) as well." I'm not sure where they normally go for dinner, but at this restaurant, our waitresses are humans, not octopi, and therefore only have two hands.
The main point of this article I guess is to say to myself and other young ladies out there who may be thinking that uni is just too much work after going through 13 years of prior schooling, that it has to be a whole lot easier to finish uni than it is to control yourself when the overwhelming urge takes over to just rip your shoes off your sore overworked feet and throw it at a difficult customer's head. Or is that just me?
There is something better out there that you love and it unfortunately requires a few more years of study. Or maybe you love waitressing because you're a saint, and if that's you, then you go, girl! I tip my hat to you.